1. Overview
At Sarsam Language Learning App, we believe in giving you complete control over your personal data. In accordance with global privacy regulations and Google Play Developer Policies, you have the right to request the permanent deletion of your account and all associated data at any time.
Once your deletion request is processed, the action is irreversible. All of your progress, audio data, and account details will be permanently wiped from our secure servers.
2. Scope of Data Deletion
When you request account deletion, we purge all personal data associated with your profile. The following types of information are permanently removed from our databases:
User Profile & Identity
Your full name, username, biography, and unique user identifiers.
Email & Contact Info
The email address connected to your account used for authentication and communications.
Learning Progress & History
Your completed lessons, scores, vocabulary streak stats, achievements, and customized study plans.
Uploaded Photos & Avatars
Your profile image, custom avatars, and any other images uploaded to the platform.
Voice Recordings & Pronunciation Data
All recorded audio fragments, pronunciation practice samples, and speech evaluation data collected to power speaking lessons.
3. Data Retention & Processing Timeline
Once your deletion request is verified and submitted, the deletion process will begin.
- No Data Retained: Once the deletion process is complete, absolutely no user data, profile logs, or learning histories are retained or backed up.
- Timeframe: The complete removal of your records from all servers and database backups may take up to 30 days.
- Immediate Session Revocation: Your active sessions in the mobile application will be logged out and disabled immediately upon processing the request.
4. How to Submit a Deletion Request
To ensure the security of your account and prevent unauthorized deletion requests, please follow these instructions:
Compose an Email
Open your email client and compose a new message addressed to: sarsamtaqana@gmail.com.
Use Correct Subject Line
Set the email subject line exactly to:
Account Deletion Request.
Send from the Registered Address (Verification Step)
IMPORTANT: The email MUST be sent from the email address that is currently associated with your Sarsam app account. We cannot process deletion requests sent from other addresses.
Include Account Details
In the body of your email, please state your Name/Username as registered in the app so we can verify your profile quickly.